Required in Europe.
Communicate directly with customers on Telegram, Twitter, DM, email, and other channels - answer questions, resolve issues, make them happy
Create support tickets and work with Support Engineers to ensure a great customer experience
Monitor conversations in Telegram and guide the conversation towards learning and positivity
Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology
1+ years experience in Community Management or Customer Success
Strong written/verbal communication skills
High attention to detail
Ability to manage a large number of tasks per day
Familiarity with blockchain technology
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